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PROACTIVE COMPONENT
REACTIVE COMPONENT
CCS has consulted and assisted in implementing networks
for some of the world's largest companies. Engineer
teams have skills in the following areas:
- Network operating systems - Windows NT,
2000, 2003. Novel Netware. Unix
- Personal operating systems - Windows
95, 98, ME, 2000, XP.
- Web tools - Microsoft Internet Explorer,
Netscape Navigator, Macromedia Dreamweaver, Adobe
Photoshop.
- Applications - Microsoft Office, Lotus,
Wordperfect
- Storage Devices - A range of backup hardware
and software solutions.
Businesses require their network infrastructure
to provide a reliable and efficient platform for
their business applications to utilise. The consequences
of network failure can be far greater than just
the salary cost of the staff member unable to access
their Personal Computer. Costs can include:
- Loss of productivity
- Opportunity
- Decline in staff morale
- Loss of data (clients' records, internal procedures,
accounting information)
Consolidated Computer Services network support and
maintenance agreements have both a pro-active and
a re-active component.
PROACTIVE COMPONENT
It is far cheaper and more efficient to prevent
a problem before it occurs. Regular maintenance
not only allows the engineer to become familiar
with the site (which can decrease the down time
considerably in emergency situations), it also prevents
a high percentage of emergency situation to arise.
Eg. An outdated virus patch provides no protection
against newer viruses. CCS schedules a regular timeslot
devoted to conducting a network maintenance and
support program at the clients' site.
REACTIVE COMPONENT
While you can reduce the risk of network failure
with maintenance, procedures should be in place
in the event of an emergency. Emergencies can arise
from external factors, such as power surges/lightening,
or even user error. CCS has a range of response
times available, depending on your business requirements.
In addition, CCS maintains a formal register of
all emergency responses which can assist in the
proactive components of the support agreement.
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